Most changes and cancellations can be made up to two days before requested delivery date. Items with advance purchase requirements cannot be changed or cancelled. Non-perishable product may be delivered before requested delivery date and cannot be changed or cancelled once in transit. Address and contact information can be changed until shipment. There is no additional charge for order changes or cancellations. To request a change to or cancellation of your order, contact Blooms Customer Service.
BloomsByTheBox.com buys the finest flowers from around the world and is committed to delivering only the freshest and highest quality cut flowers to our customers at wholesale prices. Every item on every order is inspected for quality and custom-packed for express shipping. Next day shipping with cool packs (when conditions require cooling) insures your flowers will arrive days before they reach their prime.
We are absolutely committed to total customer satisfaction from the moment you enter our web site until your flowers are on display. There are many factors beyond our control that may affect the total order process, delivery, and condition of your flowers. But if for any reason you are not satisfied with your buying experience or the flowers we deliver, we will correct the issue, refund your money, or re-ship your order. If you are not satisfied with the quality or condition of any items received, contact BloomsByTheBox within 24 hours of receipt and provide clear photographic images of all unsatisfactory products via email. At its discretion, BloomsByTheBox will provide flower care instruction, issue a refund or ship replacement product. BloomsByTheBox may require a return of the product before any refund is issued.
All requests for refunds or re-shipments must be made within 24 hours of receipt of your order, and must include photos of all product(s) for which the request is being made.